1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the website at bridgeandbolt.com and any related services, products, tools, or software provided by Bridge & Bolt LLC ("Bridge & Bolt," "we," "us," or "our"). By accessing our website, contacting us, or using our services, you agree to these Terms. If you do not agree, do not use our website or services.

2. Who We Are and What We Provide

Bridge & Bolt is an operator-led firm that helps businesses remove operational constraints so they can grow revenue, improve margins, and scale. We diagnose the constraint first, then implement the right fix — which may include process changes, off-the-shelf platforms, partner tools, practical automation, or custom software when it earns its place. Our engagements may include consultation, implementation, ongoing managed services, and software offerings such as BridgeBoard AI.

The specific scope, deliverables, fees, and timing for any engagement are defined in a separate written agreement, proposal, order form, or statement of work between you and Bridge & Bolt. Where such a document conflicts with these Terms, that document controls for that engagement.

3. Beta Products

Certain products, including BridgeBoard AI and Session Zest, may be offered in Beta. Beta products are provided "as is," without warranty of any kind, and their features are subject to rapid iteration and change. As an early adopter, you acknowledge that Beta products may be modified, suspended, or discontinued at any time.

4. Eligibility

You must be at least 18 years old and able to form a binding contract to use our services. If you use our services on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms.

5. Accounts and Access

Some products and services require an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use. We use magic-link and OAuth-based authentication for certain products and do not store passwords.

6. Acceptable Use

You agree not to:

Use our website, products, or services in violation of any applicable law or regulation.
Send unlawful, harassing, deceptive, or unsolicited communications through any service we provide.
Interfere with, disrupt, probe, or attempt to gain unauthorized access to our systems or those of our providers.
Reverse engineer, resell, or misuse our software or services except as expressly permitted in a separate written agreement.
Use any messaging capability we enable to send content that violates carrier rules, telemarketing laws, or consent requirements.

We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe creates risk or legal exposure.

7. Third-Party Tools and Services

We are vendor-neutral and may recommend, resell, configure, or integrate third-party platforms and tools as part of an engagement. Your use of any third-party product is also governed by that provider's own terms and privacy policies. We are not responsible for the acts, omissions, availability, or content of third-party services, though we will act as a reasonable partner in helping you evaluate and operate them.

8. Fees and Payment

Fees for engagements are set out in the applicable proposal, order form, or statement of work. Unless otherwise stated in that document, setup fees are due at the start of an engagement and recurring managed-service or subscription fees are billed on a recurring basis. Recurring services continue until cancelled in accordance with the applicable agreement. Late or failed payments may result in suspension of the affected services. Fees are non-refundable except where required by law or expressly stated otherwise.

9. Messaging and Communications

If you engage a service that includes SMS or other messaging, that messaging is subject to our Privacy Policy at bridgeandbolt.com/privacy and to applicable consent, opt-out, and carrier requirements. Recipients can opt out of text messages at any time by replying STOP and can request help by replying HELP. You are responsible for ensuring your own use of any messaging capability complies with applicable law and consent requirements.

10. Intellectual Property

The website and our software, content, frameworks, and methodologies are owned by Bridge & Bolt or our licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use our website and any software we provide solely as permitted by these Terms and any applicable engagement agreement. You retain ownership of data and materials you provide to us; deliverables and license terms for custom work are defined in the applicable engagement agreement.

11. Confidentiality

Each party may receive confidential information from the other in the course of an engagement. Each party agrees to protect the other's confidential information and to use it only as needed to perform under the engagement, except where disclosure is required by law.

12. Disclaimers

Our website and services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that services will be uninterrupted, error-free, or that any particular business outcome will be achieved.

13. Limitation of Liability

To the fullest extent permitted by law, Bridge & Bolt will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of our website or services. Our total aggregate liability for any claim arising out of or related to an engagement will not exceed the amounts you paid to us for the specific service giving rise to the claim in the three (3) months preceding the event.

14. Indemnification

You agree to indemnify and hold harmless Bridge & Bolt from claims, damages, and expenses arising out of your misuse of our services, your violation of these Terms, or your violation of any law or third-party right, including consent and messaging requirements applicable to communications you direct or authorize.

15. Termination

You may stop using our website at any time. We may suspend or terminate access to our website or services if you breach these Terms or an applicable agreement, or as otherwise permitted in that agreement. Provisions that by their nature should survive termination — including ownership, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be indicated by updating the "Last Updated" date above and, where appropriate, by additional notice. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in Georgia, unless otherwise agreed in a separate written agreement.

18. Contact

Bridge & Bolt LLC
Cumming, GA
Email: [email protected]

For privacy-related inquiries, see our Privacy Policy at bridgeandbolt.com/privacy or contact [email protected].